Most 'skills gaps' are really naming failures: you can't close a gap you can't name. Run your top skill through the disambiguator and see what you're really asking for.

Completion rate proves attendance, not capability. Here are the four numbers that show training actually changed behaviour, plus a 2-minute scorecard.

Course completion rates tell you people clicked through a module. They say nothing about whether behaviour actually changed on the floor. Here's why capability, not completion, is the number that moves your CSAT, escalations, and turnaround time, and what to measure instead.