Managers & Leadership

"I was brilliant at my job. Now I'm bad at a job I didn't know I'd taken." A newly promoted team lead in a BFSI client said that to us, six weeks into the role. She was not exaggerating. She had been the top individual contributor on her team. That was exactly why she was promoted, and exactly why she was struggling. The skills that made her excellent were no longer the skills the job required. This post is about that gap: the identity shift every first-time manager goes thro