We build capabilities across customer support, field engineers, network operations and corporate functions for seamless service
Increase
Network Resolution Rate
Upsell & Cross-sell Conversions
Improve
Customer Satisfaction
Net Promoter Scores
Complaint Resolution
Reduce
Customer Complaints
Service Escalations
TAT for Support Tickets
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Trusted by US telecom operators to boost efficiency
One of the qualities that we appreciate the most in Yzerly is their ongoing support and flexibility in training coordination. Yzerly team spent many hours to better understand what are our challenges, goals and business strategy. They took this information to build a program tailored to our needs which led to an effective and beneficial training course.We have received positive feedback from our employees and they leave the class prepared to excel in their roles and implement what they have learnt. As a global provider with employees in multiple locations, there have been many occasions where we needed last minute changes regarding participants moving across sessions, removing delegates, and adjusting the timing and duration of the classes. Yzerly team were extremely patient, understanding and accommodated all of our requests. They always respond in a timely and efficient manner. We recommend Yzerly as a great partner in training and we are thankful for their professionalism and dedication. Looking forward to our long-term relationship.
Lyudmil Tsonev
Manager | Talent Development
Built for network complexity, not generic learning
From on ground engineers to support operations, we align with your workflows and act as an extension of your team
Trusted by top-tier US telecom service providers
GTT
"We recommend Yzerly as a great partner in training and we are thankful for their professionalism and dedication. Looking forward to our long-term relationship"
Deep domain fluency
We don’t generalise telecom operations - we understand the friction built into large-scale network management, provisioning, customer success, workflows, and enterprise support.
We know issues don’t happen because people “don’t know English”; they happen when teams interpret tickets differently, escalate late, or document inconsistently - creating outages, delays, and churn risk.
We address these predictable, people-centric breakdowns at the source - across provisioning, order management, field ops coordination, billing support, and enterprise customer communication.
1
Metrics-driven impact
We don’t measure “attendance” - we measure behaviour shifts that move operational, CX, and financial metrics.
We track pre-, mid-, and post-program performance to evaluate clarity, accuracy, ticket hygiene, escalation quality, documentation, and customer-facing communication.
After implementation, we validate change through manager reviews and movement in business numbers - reduced repeat tickets, stronger CSAT/NPS, cleaner documentation, and fewer downstream errors.
The result is visible: fewer escalations, tighter handovers, clearer communication trails, faster issue resolution, and predictable customer experience - outcomes your dashboards can verify.
2
An extension of your L&D function
We don’t operate like an external vendor.We plug into your enablement, quality, and L&D stack - aligning with SOPs, knowledge bases, ticketing workflows, and customer-communication guidelines.
Your teams don’t get generic training; they get embedded skills development that strengthens day-to-day coordination, customer conversations, ticket quality, and decision-making inside real operational pressure.
The outcome: a capability partner that accelerates performance within your system - not from the sidelines.
3
The capability spectrum
Our evaluations cut through assumptions and show you exactly where capability breaks down. You get role-specific insights that tell you what to fix, what to scale, and what to stop wasting time on.
Evaluations
Our workshops tackle the urgent gaps head-on with high-impact, practice-heavy sessions. They create immediate behavioural shifts your managers can see the very next day.
Workshops
Our journeys build long-term capability through sustained, in-the-flow interventions. They help teams internalise habits, track progress, and convert skills into real performance outcomes.
Learning Journeys
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How we diagnose, design, and deliver impact
How We Diagnose, Design, and Deliver Impact
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Real teams. Real results. Real impact.
See how telecom teams cut escalations, improved documentation, and delivered predictable CX - with leader validated outcomes
Frequently asked questions
FAQs
We train teams in customer and enterprise communication, email writing, technical-to-business clarity, escalation communication, cross-functional communication, and managerial communication for telecom environments.
We focus on telecom-specific communication using real outage and escalation scenarios, standard operating procedure–aligned messaging, and clear technical explanation for both internal teams and customers.
It is a quick 3-minute evaluation where you share issues such as resolution delays, customer escalations, or gaps in technical clarity, and we convert that input into a structured training roadmap.
Yes, we customise programs for network operations teams, field operations teams, customer experience teams, security operations teams, and enterprise sales teams.
We support any scale — from small functional teams to nationwide telecom operations.
We offer both virtual telecom training sessions and on-site programs.
Yes, we track reduced escalations, faster communication loops, stronger technical clarity, and improved customer experience outcomes.
Programs range from focused workshops to multi-phase capability-building journeys.
Yes, participants receive certificates based on participation and performance.
The next step is to complete the 3 minute capability gap diagnosis, so we can create a customised plan for your teams.