We upskill across - developers, architects, QA & DevOps teams, client-facing roles, service agents, and global delivery operations.
Increase
Sprint Throughput
First-Time-Right Delivery
Renewals
Improve
First Contact Resolution
Deployment Reliability
SLA Adherence
Reduce
Rework Cycles
Support Escalations
Operational Bottlenecks
Trusted by technology leaders to elevate delivery
We partner with Yzerly across multiple batches of communication-focused learning programs, and the impact has been remarkable. We have had multiple batches of the communication development program which is a 3-month learning journey and have seen a visible increase in participants’ confidence, leading to more effective collaboration and stronger workplace communication. The team focused on fine tuning the content and the scenarios based on real life challenges faced by the audience and that is what makes their sessions so impactful. They also have a very strong set of facilitators who are able to deliver very impactful programs. I would highly recommend Yzerly for the impact they are able to deliver
Vikram Rao
Senior Manager - Learning and Development & DEI, SAKS Global India
Built for tech complexity, not generic learning
From delivery to support, we align with your workflows and become an extension of your L&D and business function
Trusted by global tech leaders
Digital Engineering &
Product Development
GlobalLogic India
Tata Elxsi
Persistent Systems
Amagi Media Labs
Innovaccer Analytics
Tiger Analytics India
Apexon
Naico
Draup Business Solutions
SaaS, Cloud, and Digital Platforms
Taboola India
E-Gain Communications
Cleartrip
Availity India
Computer Age Management
Fisdom
Increff
IT Services, Global Capability Centers & Enterprise Ops
JC Penney Services India
Saks Global India
Saks Cloud Services
SP Plus
Jade Global Software
GAVS Technologies
Infobeans Technologies
Deep domain fluency
We don’t generalise tech environments - we understand the complexity, pace, and cross-functional friction built into workflows. We know delivery stalls when engineering, QA, and DevOps interpret the same requirement differently; incidents spike because documentation is incomplete and handovers are rushed; support teams don’t fail due to intent, but because clarity disappears under SLA pressure.
We address these predictable, people-driven breakdowns at the source - in engineering execution, delivery governance, DevOps, service desks, customer success, and global operations.
1
Metrics-driven impact
We don’t measure “attendance and LMS completion” - we measure behaviour change that moves delivery and renewal metrics.
We track pre-, mid-, and post-program performance to see how engineering, support, and customer-facing behaviours shift in real time.
After the program, we validate the change through manager observations and movement in critical numbers -deployment stability, defect leakage, resolution times, escalation ratios, SLA adherence, CSAT, and throughput.
The impact is visible: faster cycles, fewer escalations, stronger customer experience, and more predictable delivery - improvements your operational dashboards can verify.
2
An extension of your L&D function
We don’t behave like an external vendor. We plug directly into your L&D engine - aligning with engineering workflows, support KPIs, delivery rhythms, and performance cycles. Every intervention is built from your SOPs and sprint rituals outward, and every behavior shift is validated by the managers who see the difference on client calls
Your teams don’t get generic, off-the-shelf training; they get embedded capability-building that evolves with your delivery environment. The result is an L&D extension that drives outcomes from inside your system - not from the sidelines.
3
The capability spectrum
Evaluations
Our evaluations cut through assumptions and show you exactly where capability breaks down. You get role-specific insights that tell you what to fix, what to scale, and what to stop wasting time on.
Workshops
Our workshops tackle the urgent gaps head-on with high-impact, practice-heavy sessions. They create immediate behavioural shifts your managers can see the very next day.
Learning Journeys
Our journeys build long-term capability through sustained, in-the-flow interventions. They help teams internalise habits, track progress, and convert skills into real performance outcomes.
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Real teams. Real results. Real impact.
See how tech teams strengthened capability, delivery,
and customer experience through manager-verified interventions
Frequently asked questions
FAQs
We train teams in client communication skills for IT companies, email writing training for IT professionals, escalation-handling skills, requirement clarity training, presentation and demo skills, and managerial/leadership communication for tech teams.
We offer industry-specific communication training for IT/ITeS, focusing on clarity in client calls, requirement gathering accuracy, escalation-proof communication, and real project scenarios measured through TAT, CSAT, and FCR improvements.
It's a quick 3 minute diagnostic to understand client communication issues, quality gaps, miscommunication patterns, or missed requirements - we use this data to build a tailored training plan.
Yes — for delivery teams, support, engineering, CX, product teams, managers, and leaders.
From small delivery pods to multi-location global IT teams.
Yes — live online training + on-site workshops for IT companies.
Yes — we track improvements in TAT, escalation reduction, email and call quality, sprint clarity, and manager effectiveness.
It ranges from full day workshops to multi-month capability programs.
Take the 3-minute Diagnose Capability Gaps evaluation for IT teams.