A pharma manufacturer

Below required spoken proficiency

Could handle customers efficiently at baseline

84% of plant-site staff were below professional spoken standards, and the diagnostic linked spoken gaps to service errors, enabling targeted uplift across 16 or more sites.

The result

A plant-wide spoken-communication diagnostic anchored in business-facing proficiency standards benchmarked over 500 employees on articulation, fluency and accuracy.

The approach

Shift handovers, quality updates and safety instructions were misunderstood or escalated because plant teams could not articulate information clearly, causing cross-plant inefficiencies.

The challenge

87 in 555

98%

Business Communication

Pharma

Diagnostic across plant sites finds 98% below spoken proficiency behind cross-plant escalations