A niche engineering-design leader

Engineers below spoken benchmark

Could handle customers efficiently at baseline

The majority sat at A2 to B1, exposing systemic gaps in articulating technical information, and the diagnostic linked spoken deficiencies to predictable, fixable escalations.

The result

A diagnostic mapped spoken-language gaps against measurable, business-critical proficiency standards, benchmarking over 300 employees on articulation, fluency and accuracy.

The approach

Unclear communication triggered constant back-and-forth and diluted service quality, capping the ability to command higher hourly billing as clients questioned clarity and technical articulation.

The challenge

2 in 321

99%

Business Communication

IT and ITeS

Diagnostic finds 319 of 321 engineers below spoken benchmark, capping higher billing