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Business Communication
IT and ITeS
Diagnostic finds 319 of 321 engineers below spoken benchmark, capping higher billing
99%
2 in 321
Engineers below spoken benchmark
Could handle customers efficiently at baseline
The challenge
Unclear communication triggered constant back-and-forth and diluted service quality, capping the ability to command higher hourly billing as clients questioned clarity and technical articulation.
The approach
A diagnostic mapped spoken-language gaps against measurable, business-critical proficiency standards, benchmarking over 300 employees on articulation, fluency and accuracy.
The result
The majority sat at A2 to B1, exposing systemic gaps in articulating technical information, and the diagnostic linked spoken deficiencies to predictable, fixable escalations.
A niche engineering-design leader
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