A market-leading airline

Cleared to B2-ready communication

Aspirants assessed, 100% below benchmark at baseline

98% cleared the programme with B2-ready communication, and all selected aspirants were job-ready and deployed on active flights.

The result

An Aviation Pro pathway moved 237 A-level and 349 B-level aspirants toward B2, focused on clear briefing, confident delivery and safety-aligned communication, with over 500 assessed on articulation and fluency.

The approach

All 593 cabin-crew aspirants failed the required spoken-proficiency benchmark, exposing a broad language gap well below the B2 needed for safety-critical passenger communication.

The challenge

593

98%

Customer Experience & Service Excellence

Aviation

98% of 593 cabin-crew aspirants reach B2-ready, safety-critical communication