Most workplace friction is not a skills gap in the work. It is a conversation nobody had, or had badly. Yzerly trains the four conversations that go wrong most often: giving feedback, saying no, holding your position, and disagreeing without damage. Measured in 360 feedback, conflict resolution time, and manager effectiveness.
Difficult Conversations Training That Ends the Avoidance
Difficult conversations training builds the specific behaviours people fall back from when a conversation carries risk.
It covers structured feedback using SBI, DESC and Feedforward, assertive expression that sits between passive avoidance and aggressive escalation, declining requests with clear reasons and alternatives, and adapting to different personality types so disagreement stays constructive.
Yzerly diagnoses which of these is actually costing you time, then measures the change in 360 feedback scores, conflict resolution time, and manager effectiveness.
What is difficult conversations training?
Managers avoid feedback, or deliver it badly, and nothing changes.
People say yes to everything, then miss commitments, or say no bluntly and damage the relationship.
Communication slides between passive avoidance and aggressive escalation, and respect erodes either way.
Across functions, disagreements go unresolved and collaboration slows. Each of these is a small cost on its own.
Together they are the reason work sits waiting on a conversation nobody wants to have.
The conversation that never happens
THE PROBLEM
Feedback delivered through SBI, DESC and Feedforward, with behaviour actually shifting.
A clear, respectful no with alternatives and reasons.
Views expressed with confidence and respect.
Constructive disagreement and adaptive communication across personality types.
To
Feedback avoided or defensive.
Over-committing, or blunt refusal.
Communication that swings between passive and aggressive.
Disagreements handled by avoidance or bluntness.
From
THE SHIFT
What's covered
Interpersonal Skills
8 to 15 hours · Impact in 60 to 90 days
From avoidance or bluntness to constructive disagreement, structured feedback, and adaptive communication. For mid-level professionals working in teams, cross-industry.
Art of Saying No
90 minutes · Impact in 30 days
From over-committing or blunt refusal to a clear, respectful no with alternatives and reasons. For mid-level professionals managing competing demands, cross-industry.
From passive or aggressive to assertive: expressing views with confidence and respect. For individual contributors and managers across functions, cross-industry.
90 minutes to 2 hours · Impact in 30 to 45 days
Assertive Communication
From avoided or defensive feedback to SBI, DESC and Feedforward delivered, with behaviour shifting. For people managers at all levels, cross-industry.
2 to 3 hours · Impact in 30 to 60 days
Art of Constructive Feedback
360 feedback
Voice-share in meetings
Conflict resolution time
eNPS · 360 assertiveness scores
Manager Effectiveness
Feedback quality
The metrics this moves
Commitment-keeping rate
Personal capacity scores
Cross-functional collaboration
People managers at all levels
Individual contributors and managers across functions
Mid-level professionals managing competing demands
Mid-level professionals working in teams
ROLES
Cross-industry
INDUSTRIES
Who it's for
Difficult conversations training builds the behaviours people fall back from when a conversation carries risk: giving feedback, declining a request, holding a position under pressure, and disagreeing without damaging the relationship.
Yzerly covers structured feedback through SBI, DESC and Feedforward, assertive expression, saying no with alternatives, and adaptive communication across personality types.
Impact is measured in 360 feedback, conflict resolution time, and manager effectiveness.By replacing improvisation with a structure.
Yzerly's Art of Constructive Feedback runs 2 to 3 hours and teaches SBI, DESC and Feedforward, so feedback describes a specific situation and behaviour rather than a personality.
Managers who avoid feedback usually do so because they expect it to go badly. A structure removes that expectation.
Impact shows in feedback quality, manager effectiveness and eNPS within 30 to 60 days.Assertive communication sits between passive avoidance and aggressive escalation.
Neither of those lands well, and both erode respect over time.
Yzerly's programme runs 90 minutes to 2 hours and trains people to express a view with confidence and respect.
It is measured in 360 assertiveness scores, conflict resolution, and voice-share in meetings, with movement inside 30 to 45 days.A useful no has three parts: it is clear, it gives a reason, and it offers an alternative.
Without that, people either over-commit and miss deadlines, or refuse bluntly and damage the relationship.
Yzerly's Art of Saying No runs 90 minutes and is measured in commitment-keeping rate, stakeholder feedback, and personal capacity scores, with impact in 30 days.It depends on the gap. The single-conversation modules are short: Art of Saying No is 90 minutes, Assertive Communication is 90 minutes to 2 hours, and Art of Constructive Feedback is 2 to 3 hours. The full Interpersonal Skills programme, which covers constructive disagreement, structured feedback and personality adaptation together, runs 8 to 15 hours with impact in 60 to 90 days.