All Results

Customer NPS rises from 63 to 85 and in-store CSAT up 25% in two months

Direct customer complaints fall to near zero, holding a customer satisfaction index above 95%

IT teams cut internal email loops from 10 to 4, reducing escalations 12%

Customer complaints down 28% across a support desk serving around 25 million users

Service standards raised across outlets, sustaining a 4.8 customer rating

Sales team unlocks 20% growth by shifting from price defenders to value creators

100% of 150 frontline staff reach guest-ready communication behind a 99.8 excellence score

100% of 100 frontline staff reach guest-ready communication behind a 98% guest-excellence score

100% of 30 guest managers reach a guest-ready leadership communication benchmark

Internal email loops drop from 15 to 5 across a 4,152-person workforce, cutting escalations 15%

Contact-centre CSAT up 24% as direct complaints fall to near zero

98% of 593 cabin-crew aspirants reach B2-ready, safety-critical communication

First-time complaint resolution up 30% as 377 agents level up on written escalations

GCC teams close a US-presentation gap 99%, with 88% adapting to different stakeholders

Diagnostic finds 319 of 321 engineers below spoken benchmark, capping higher billing

Support-team CSAT rises around 60% as 116 of 133 agents reach efficient complaint handling

Accent clarity lifts pronunciation scores from 39% to 77% and cuts errors around 30%

Diagnostic maps a 233-agent team behind a 14 out of 100 CSAT to root-cause writing gaps

On-site CSAT up 20% as email loops fall from 15 to 5 across CDMO operations

Email quality up 28% as corporate-to-plant email loops drop from 15 to 5

Diagnostic across plant sites finds 98% below spoken proficiency behind cross-plant escalations

Bank cuts direct customer complaints around 40%, from 9.3 lakh to 5.6 lakh

Accent clarity cuts average handling time from 6.2 to 5.1 minutes and lifts first-contact resolution 30%

Diagnostic uncovers 82.5% of a bank at elementary email proficiency behind 9.3 lakh complaints

91% selected. 650 cabin crew flying. Zero training cost to the airline

Key global clients moved to Promoters. Scientists now lead with context and a fix

GCC leaders, 25% more effective with global stakeholders

98% of campus hires hit their target level. Their managers saw it at work

The property had stories. Guests weren’t hearing them

Every manager improved. 92% now handle complaints effectively